Terms of service
Overview
This website is operated by Imprint Connect LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Imprint Connect LLC. Imprint Connect LLC offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, referred to as “Terms of Service” or “Terms,” including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, placing an order, approving artwork, or purchasing any product or service from Imprint Connect LLC, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website, use any services, or place an order.
Any new features, products, services, or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, access to, or purchase from the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1, Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products or services for any illegal or unauthorized purpose. You may not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright, trademark, intellectual property, or licensing laws.
You must not transmit any worms, viruses, malware, or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your access to our Services.
Section 2, General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, not including credit card information, may be transferred unencrypted and may involve:
Transmissions over various networks
Changes to conform and adapt to technical requirements of connecting networks or devices
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from Imprint Connect LLC.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3, Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.
Section 4, Modifications to Services and Prices
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5, Products, Services, and Custom Orders
Certain products or services may be available exclusively online through the website.
Many products sold by Imprint Connect LLC are custom-made, personalized, decorated, printed, embroidered, engraved, or produced specifically for each customer.
Due to the custom nature of our business, all sales are final.
Once an order is placed, approved, or moved into production, Imprint Connect LLC does not accept returns, exchanges, cancellations, or refund requests.
This includes, but is not limited to:
Custom apparel
Embroidered items
Screen printed items
DTF printed items
DTG printed items
Laser engraved items
Branded merchandise
Promotional products
Custom signage
Customer-supplied designs
Customer-approved artwork
Special order products
Bulk orders
Rush orders
Customers are responsible for carefully reviewing all order details before approval, including:
Artwork
Spelling
Logos
Colors
Sizing
Garment type
Quantities
Placement
Personalization details
Shipping information
Production timeline
Once approval is provided, the customer accepts responsibility for the accuracy of the order.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. However, we cannot guarantee that your computer monitor, phone screen, or device display of any color will be accurate.
Color variations may occur due to differences in fabric, garment material, print method, thread color, screen display, lighting, or production process.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction.
We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products, services, and pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product or service at any time.
Any offer for any product or service made on this site is void where prohibited.
Section 6, Final Sale, No Returns, and No Refunds
All purchases made through Imprint Connect LLC are considered final sale unless otherwise stated in writing by Imprint Connect LLC.
Because our products are custom-made or produced specifically for each customer, we do not offer refunds, returns, exchanges, or cancellations once an order has been submitted, approved, or placed into production.
Refunds will not be issued for:
Customer ordering mistakes
Wrong sizes selected by the customer
Incorrect personalization details provided by the customer
Artwork approved by the customer
Spelling or grammar errors approved by the customer
Low-resolution artwork provided by the customer
Color differences caused by screen display or material differences
Change of mind after purchase
Event cancellations
Missed deadlines caused by delayed customer approvals
Shipping carrier delays
Customer-provided garment issues
Orders no longer needed by the customer
Bulk pricing commitments
Rush production requests
If an item is damaged, defective, or produced incorrectly due to an error by Imprint Connect LLC, the customer must notify us within 7 days of receiving the order.
If Imprint Connect LLC determines that the issue was caused by our production error, we may, at our discretion, offer a correction, replacement, or remake of the affected item.
A claim does not guarantee a refund.
Approved claims will be resolved through correction, replacement, or remake at the discretion of Imprint Connect LLC.
Section 7, Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing or shipping address.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or unauthorized parties.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through Imprint Connect LLC.
You agree to promptly update your account and other information, including your email address, billing information, payment information, and shipping details, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
Section 8, Artwork, Logos, and Customer Supplied Content
By submitting artwork, logos, text, images, designs, trademarks, or other materials to Imprint Connect LLC, you represent and warrant that you own the rights to use those materials or have received proper permission to use them.
You agree that Imprint Connect LLC is not responsible for verifying ownership, trademark clearance, copyright clearance, licensing rights, or legal permission for customer-submitted artwork.
You agree to hold Imprint Connect LLC harmless from any claims, damages, costs, or legal issues arising from the use of artwork, logos, trademarks, copyrighted material, or other content provided by you.
We reserve the right to refuse any artwork or order that we believe may violate intellectual property rights, contain offensive content, or conflict with our company standards.
Section 9, Artwork Approval and Production
Customer approval is required before many custom orders are produced.
Once artwork, mockups, proofs, or production details are approved by the customer, Imprint Connect LLC is not responsible for customer-approved errors.
This includes but is not limited to:
Misspellings
Incorrect names
Incorrect numbers
Incorrect logo placement
Wrong colors
Wrong garment selections
Wrong sizes
Wrong quantities
Design layout concerns
Low-resolution artwork quality
Any other detail included in the approved proof
Production may begin once approval and payment have been received.
Once production begins, changes may not be possible.
If changes are requested after approval, additional fees may apply and timelines may be extended.
Section 10, Production Timelines and Delivery
Production timelines are estimates and are not guaranteed unless expressly agreed to in writing by Imprint Connect LLC.
Turnaround times may vary based on order size, product availability, artwork approval, production method, supplier delays, shipping carrier delays, holidays, workload, or other circumstances outside of our control.
Customers are responsible for providing timely approvals, payment, artwork, and order information.
Delays caused by late approvals, incomplete information, payment delays, or customer changes may result in production or delivery delays.
Imprint Connect LLC is not responsible for missed deadlines caused by customer delays, shipping carrier delays, supplier delays, weather events, incorrect shipping information, or circumstances outside of our control.
Section 11, Shipping and Risk of Loss
Shipping times are estimates provided by shipping carriers and are not guaranteed by Imprint Connect LLC.
Once an order has been transferred to the shipping carrier, risk of loss and responsibility for delivery are transferred to the customer.
Imprint Connect LLC is not responsible for shipping delays, lost packages, stolen packages, incorrect shipping addresses, or delivery issues caused by the shipping carrier.
Customers are responsible for providing accurate shipping information at the time of order.
Additional shipping charges may apply if an order must be reshipped due to incorrect or incomplete customer-provided information.
Section 12, Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
Section 13, Third Party Links
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with Imprint Connect LLC.
We are not responsible for examining or evaluating the content or accuracy of third-party websites.
We do not warrant and will not have any liability or responsibility for third-party materials, websites, products, or services.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 14, User Comments, Feedback, and Submissions
If you send creative ideas, suggestions, proposals, plans, reviews, images, testimonials, or other materials, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may use those submissions without restriction.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive, obscene, defamatory, or harmful material, or contain any computer virus or malware.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.
Section 15, Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 16, Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
Section 17, Prohibited Uses
You are prohibited from using the site or its content:
For any unlawful purpose
To solicit others to perform or participate in unlawful acts
To violate any international, federal, state, or local regulations, rules, laws, or ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or malicious code
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or bypass the security features of the Service
We reserve the right to terminate your use of the Service for violating any prohibited uses.
Section 18, Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice.
You expressly agree that your use of the Service is at your sole risk.
In no case shall Imprint Connect LLC, our owners, employees, affiliates, partners, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or damages of any kind arising from your use of the Service or any product purchased through the Service.
Section 19, Indemnification
You agree to indemnify, defend, and hold harmless Imprint Connect LLC and our owners, employees, affiliates, partners, contractors, suppliers, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, your violation of the rights of a third party, or your submission of artwork, logos, designs, trademarks, copyrighted material, or other content.
Section 20, Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any remaining provisions.
Section 21, Termination
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our site.
If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.
Section 22, Entire Agreement
These Terms of Service, along with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and Imprint Connect LLC.
These Terms govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Imprint Connect LLC.
Section 23, Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Georgia.
Section 24, Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 25, Contact Information
Questions about the Terms of Service should be sent to us at:
Imprint Connect LLC
6470 East Johns Crossing
Suite 160
Johns Creek, GA 30097
Email: info@imprintconnect.com