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Refund policy

Stitch My Garment Return Policy

At Stitch My Garment, we take pride in the quality of our custom apparel. Each item is made to order, personalized just for you. Due to the nature of our business, we have a limited return policy. Please read the details below.

Return Policy for Custom Items Since all our products are custom-made, we do not accept returns or exchanges unless there is a defect or error in the order. Please carefully review your design and order details before finalizing your purchase.

Damaged or Defective Items We strive for the highest quality in our products. If you receive an item that is defective, damaged, or has an error in the customization, please contact us immediately. We will work with you to resolve the issue promptly.

How to Report a Problem

  1. Contact Us: Email us at info@stitchmygarment.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the defective or incorrect item.
  2. Evaluation: Our team will review your case and, if approved, provide instructions on how to return the item.
  3. Resolution: Once we receive and inspect the returned item, we will either remake the item or issue a refund, depending on your preference.

Exceptions

  • Non-returnable Items: We do not accept returns for items where the error is due to incorrect information provided by the customer (e.g., wrong size, incorrect personalization details).
  • Timeframe: Claims must be made within 7 days of receiving your order. After this period, we cannot accept any returns or claims for defective or incorrect items.

Refunds If a return is approved, refunds will be processed to your original payment method within 10 business days of receiving and inspecting the returned item. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any questions or concerns about our return policy, please contact us at info@stitchmygarment.com.

Contact Information: Stitch My Garment LLC
6470 East Johns XI Suite 160
Johns Creek, GA 30097

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