Shipping policy
Last updated: 05/20/2024
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Stitch My Garment Shipping Policy
Shipping Methods We offer the following shipping methods for our products:
- Standard Shipping: 5-7 Business days (free within the continental US)
- Rush Processing and Expedited Delivery: Available for an additional cost
Shipping Destinations Anywhere outside of the US and Canada
- Domestic Shipping: USA
- International Shipping: Canada (International shipping does not qualify for free shipping)
Order Processing Time Orders are processed within 10 business days (excluding weekends and holidays) after payment is received. Processing times may vary during peak seasons.
Shipping Time Shipping times may vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 5-7 Business days
- Rush Processing and Expedited Delivery: Timeframes vary based on the selected service
Please note that delivery times are approximate and may be subject to delays due to unforeseen circumstances or customs processes for international shipments.
Shipping Costs Shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping cost at the checkout before completing your purchase.
Tracking Your Order Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
Customs and Import Duties (International Orders) For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for information on import regulations and costs.
Shipping Delays We make every effort to ensure your order is delivered on time. However, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions or postal service disruptions.
Lost or Damaged Shipments In the rare event that your shipment is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
Returns and Exchanges For information on returns and exchanges, please refer to our Return Policy.
Contact Us If you have any questions or concerns about our shipping policy, please contact us at info@stitchmygarment.com.